Refund and Returns Policy

Last Updated: 16-02- 2025

At Rhude, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return and exchange process. Please read this policy carefully to understand how returns, refunds, and exchanges work.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging with all tags attached.
  • The return or exchange request must be made within 20 days of receiving the item.
  • Proof of purchase (e.g., order number or receipt) is required.

Non-Returnable Items:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Personalized or custom-made products.
  • Items damaged due to misuse or wear and tear.

2. How to Initiate a Return or Exchange

To start the return or exchange process, follow these steps:

  1. Contact Us:
  2. Receive Instructions:
    • Once your request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.
  3. Pack the Item:
    • Securely pack the item in its original packaging, including all tags, labels, and accessories.
  4. Ship the Item:
    • Send the item to the following address:
      Rhude Returns
      OFFICE 6087
      321-323 HIGH ROAD
      CHADWELL HEATH
      ESSEX, UNITED KINGDOM
      RM6 6AX
    • We recommend using a trackable shipping method to ensure your return is received.

3. Return and Exchange Costs

  • Return Shipping Cost: Customers are responsible for the return shipping costs, which are $30. This fee will be deducted from your refund or charged for exchanges.
  • Refund of Original Shipping: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Your refund will be processed to the original payment method within 5-10 business days.
  • Deductions: The $30 return shipping cost will be deducted from your refund amount.

5. Exchange Process

If you would like to exchange an item for a different size, color, or style, please follow the return process above. Once we receive your return, we will ship the replacement item. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@r-hude.com with the following information:

  • Your order number.
  • Photos of the damaged or defective item.
  • A brief description of the issue.

We will either provide a replacement or issue a full refund, including shipping costs.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process upon receipt.

8. International Returns

For international orders, the return process is the same. However, please note:

  • You are responsible for return shipping costs and any customs duties or taxes.
  • Refunds will be issued in the original currency and may be subject to exchange rate fluctuations.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: support@r-hude.com
Contact Page: https://r-hude.com/contact-us/
Address:
OFFICE 6087
321-323 HIGH ROAD
CHADWELL HEATH
ESSEX, UNITED KINGDOM
RM6 6AX

10. Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this policy periodically to stay informed.